Privacy Policy

Privacy Policy (CCPA-Compliant)
Effective Date: January 1, 2025

SoJo Rentals, Inc ("we," "us," or "our") is committed to protecting the privacy of our customers and complying with the California Consumer Privacy Act (CCPA). This Privacy Policy explains how we collect, use, share, and protect your personal information, and describes your rights if you are a resident of California, but is also intended for those of you who aren't residents of California.

1. Information We Collect

We collect the following categories of personal information from customers in the past 12 months:

Category Examples Collected

Identifiers:

Full name, address, email address, phone number, commercial information, records of car rentals, preferences, transactions, financial information, credit/debit card details, billing information, Driver’s license/insurance info, license number, insurance provider, date of birth, on-site internet activity, IP address, browser type, website interaction data, Geolocation data, Pickup/drop-off locations (approximate), Inferences, Preferences or behavior inferred from your activity.

We do not collect sensitive biometric data, medical information, or education/employment history. For any questions please contact us. 

2. How We Use Your Information

We use your personal information for the following purposes:

• To manage car rental bookings and process transactions
   
• To verify identity and eligibility to rent vehicles
   
• For customer service, communication, and dispute resolution
   
• To send promotional or service-related communications
   
• For fraud detection, legal compliance, and security
   
• To improve services and user experience
   

3. Sharing and Disclosure of Personal Information

In the past 12 months, we have shared personal information with the following categories of third parties:

• Payment processors (for processing rental payments)
   
• Insurance companies (as required for rental coverage or incidents)
   
• Service providers (IT support, marketing, and cloud storage vendors)
   
• Law enforcement or government authorities, as required by law
   

We do not sell personal information to third parties for monetary consideration or otherwise.

4. Your Rights Under the CCPA

As a California resident, you have the following rights under the CCPA:

a. Right to Know

You have the right to request information about:

• The categories and specific pieces of personal information we collect
   
• The sources from which we collect it
   
• The business purposes for collecting it
   
• The categories of third parties we share it with
   

b. Right to Delete

You can request the deletion of your personal information, subject to certain exceptions (e.g., legal compliance, fraud prevention, transaction completion).

c. Right to Opt-Out

We do not sell your personal information. If this changes, we will provide a clear “Do Not Sell My Personal Information” link and update this policy.

d. Right to Non-Discrimination

We will not discriminate against you for exercising your CCPA rights. This includes denying services, charging different prices, or providing different service levels.

5. How to Submit a Request

To exercise your CCPA rights, you may contact us using any of the following methods:

• Email: devinsojorentals@gmail.com
  
   

We will verify your identity before fulfilling your request and respond within 45 days, or notify you if additional time is needed.

If you are an authorized agent making a request on behalf of a consumer, we may require proof of your authorization and the consumer’s identity.

6. Data Retention

We retain your personal information only as long as necessary for the purposes described above or to meet legal, regulatory, or contractual obligations.

7. Security of Your Information

We use administrative, technical, and physical safeguards to protect your information. However, no electronic transmission or storage is completely secure. Please use caution when submitting personal information online, especially via email. Always check you are sending to the correct email address. 

8. Children’s Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect information from minors without verifiable parental consent.

9. Changes to This Policy

We may revise this Privacy Policy from time to time. The updated version will be posted here with a revised "Effective Date." Please review this page periodically for changes.

10. Contact Us

If you have questions about this Privacy Policy or your privacy rights, please contact us:

SoJo Rentals, Inc
Email: devinsojorentals@gmail.com